Author : Dr. Gary S. Goodman
I met a guy in business who had the good sense to feature my articles at his web site, benefiting both of us.And, as is the case so often, he had one insight into life as we know it that was spectacular.Most people do, and if you're lucky, or just a great conversationalist, you can tease out this unusually original insight.Before disclosing his, let me recite another one for you that came from a client of mine in the Pacific Northwest. He said, "Gary, life is too short to deal with unpleasant people."Anyway, the other guy, the one I intended to quote had a great notion, and here it is.Calling it his "Single Piece Of Trash Theory," he said if you let just one piece of litter adorn a seminar table or a conference room table, and you leave for an hour or two, that single piece will multiply. Upon your return, you'll see two more pieces, and if you leave them there, they'll multiply, as well.Before long, you'll be knee deep in the stuff, and probably, you'll never see who deposited them.I've tested this thesis with the front of my business, and sure enough, one piece will attract two more, in record time. If I pick it up, the front will stay pristine for a fairly long time.So, what does this tell us, besides pick up your trash?There are lots of imitators out there, but relatively few initiators, even when it comes to bad behavior.It confirms one notion about human nature, right?Dr. Gary S. Goodman, President of www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com
Keyword : customer service training,sales training, coaching,telemarketing training,customersatisfaction.com
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